Frequently Asked Questions
Q: Will I receive a notification once the order has been placed?
A: Yes, once your order has been placed successfully, you will receive an email notification which will summarize your order information. The email will be sent from contact@mtcfairings.com
Q: Will I receive an update with regards to my order status?
A: Yes, during the process of your order, you will receive an email that updates the progress and status of your order.
Q: Can I request for a picture of the completed order?
A: Definitely. Once your product is completed, we will send over a picture via email. This is a common practice for all customers.
Q:Will I receive a shipping tracking number?
A: Yes, We will send customers the tracking number via email/facebook/whatsapp as soon as the order has been shipped. Every fairing kit will have a tracking number. You could login to your account at anytime to check the current status or review your order information.
Q: When will I receive my motorcycle fairings?
A: The production of the fairing kits requires 5 - 6 working days, depending on the complexity of the design. We offer two shipping methods. If you choose fast shipping, it will take approximately 7-12 working days to be delivered after shipping. If you choose free shipping , it will take approximately 20-22 working days to be delivered after shipping.Please use the tracking number provided to monitor the arrival of your fairing kit.
Q: Can I customize the style of the motorcycle shell?
A: Of course. If you provide us clear sample pictures and describe your designs distinctly, Mtcfairings can customize your motorcycle shell accordingly.
Q: Is it possible for me to order one single part of the motorcycle fairing kit instead of the whole set?
A: Yes, kindly send us your request to contact@mtcfairings.com, and we will process it for you. We aim to achieve any requests if we can achieve it.
Q: Is it possible for me to refund or return a fairing kit if I do not want it anymore?
A: Yes, you can return it. We will take full responsibility if the fairings have any damage or defect. Please refer to our T&Cs for more information on the refunds and return policy.
Q: Where is your company?
A: Our company is based in California, USA. We use high-end manufacturers in China. All the fairings are 1:1 injected mold.
Q: What are the items included when I purchase a fairing kit from Mtcfairings?
A: The complete fairing kit comes with the exact products and colors you see in the pictures. Each fairing kit includes windscreen, tank cover, screw bots and extra heat shield, which are provided FOC. We also offer the small ABS trim plastics as you see in the photos.